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Classroom slides
Show these on a projector or TV. Use the arrow keys, or tap the right side of a slide to go forward and the left side to go back. Press ▶ to play the recording, F for full screen and P to play the slide's audio.
Everyday English · Lesson 34 · Out and about · A1–A2
Checking in at a hotel
Check in with your booking, ask about the room and find out about breakfast, Wi-Fi and check-out.
Welcome, !
Warm-up · talk with a partner
When do you need English for checking in at a hotel? What words do you already know?
Key phrase 1 of 8
I have a booking under the name Rahman.
Tell reception the name on your booking.
Key phrase 2 of 8
I booked online for three nights.
Say how you booked and how long you're staying.
Key phrase 3 of 8
Can I see some ID, please?
Reception often asks for your passport or driver's licence.
Key phrase 4 of 8
We'll need a card for any extras.
They may hold a card in case you use the minibar or room service.
Key phrase 5 of 8
Is breakfast included?
Ask if breakfast is part of the price.
Key phrase 6 of 8
What's the Wi-Fi password?
Ask how to use the internet.
Key phrase 7 of 8
What time is check-out?
Ask when you have to leave the room.
Key phrase 8 of 8
Where's the lift?
In Australia, a 'lift' is an elevator.
Conversation
Receptionist and Fatima
Listen to the whole conversation first. Then we go line by line.
Conversation · line 1 of 10
Receptionist
Good afternoon. Welcome to the Harbourview Hotel. Are you checking in?
Conversation · line 2 of 10
Receptionist: Good afternoon. Welcome to the Harbourview Hotel. Are you checking in?
Fatima
Yes, I have a booking under the name Rahman. I booked online for three nights.
Conversation · line 3 of 10
Fatima: Yes, I have a booking under the name Rahman. I booked online for three nights.
Receptionist
Let me check... Yes, Fatima Rahman, a double room. Can I see some ID, please?
Conversation · line 4 of 10
Receptionist: Let me check... Yes, Fatima Rahman, a double room. Can I see some ID, please?
Fatima
Sure, here's my passport.
Conversation · line 5 of 10
Fatima: Sure, here's my passport.
Receptionist
Thank you. We'll also need a card for any extras.
Conversation · line 6 of 10
Receptionist: Thank you. We'll also need a card for any extras.
Fatima
OK, here you go. Is breakfast included?
Conversation · line 7 of 10
Fatima: OK, here you go. Is breakfast included?
Receptionist
Yes, it's from 6:30 to 10 in the restaurant on the ground floor.
Conversation · line 8 of 10
Receptionist: Yes, it's from 6:30 to 10 in the restaurant on the ground floor.
Fatima
Great. And what's the Wi-Fi password?
Conversation · line 9 of 10
Fatima: Great. And what's the Wi-Fi password?
Receptionist
It's on the card with your key. You're in room 512, on the fifth floor. The lift is just behind you.
Conversation · line 10 of 10
Receptionist: It's on the card with your key. You're in room 512, on the fifth floor. The lift is just behind you.
Fatima
Thanks. What time is check-out?
Your turn · role-play
Work with a partner
Student A is Receptionist. Student B is Fatima. Read the conversation together, then swap. Then try it again with your own details.
Your turn · say it 1 of 3
Hi, I have a booking under the name …
Use your own details where you see “…”. Say it to your partner, then listen to theirs.
Your turn · say it 2 of 3
Is breakfast included?
Say it to your partner, then listen to theirs.
Your turn · say it 3 of 3
What time is check-out?
Say it to your partner, then listen to theirs.
Quiz · question 1 of 4
How do you tell reception about your booking?
- A I have a booking under the name Chen.
- B I am booking Chen.
- C My name is booking.
✓ A: 'I have a booking / reservation under the name…' is the natural phrase.
Quiz · question 2 of 4
What does 'Is breakfast included?' mean?
- A Is breakfast ready now?
- B Is breakfast part of the price?
- C Where is breakfast?
✓ B: Included = part of what you already paid for.
Quiz · question 3 of 4
Why does a hotel ask for a card 'for any extras'?
- A To pay for the room twice
- B To give you a discount
- C In case you use things like the minibar or room service
✓ C: Extras are things you use that aren't in the room price, like the minibar or room service. Ask reception if you're not sure how much they hold on your card.
Quiz · question 4 of 4
What does 'check-out' mean?
- A The time you must leave your room
- B The time breakfast starts
- C The time reception opens
✓ A: Check-out is often in the morning. Ask if you need more time.
Culture talk
How does this work in your country? Tell your partner.
Well done, !
Practise at home
The same lesson, free, no sign-up:
englishcoaching.co/
Free lessons at englishcoaching.co
· englishcoaching.co
Teacher notes
Level: Out and about · A1–A2 · Time: about 60 minutes · You need: this page on a screen with sound, and one printed worksheet per learner.
Warm-up (5 minutes)
Show the warm-up slide and ask: "When do you need English for checking in at a hotel? What words do you already know?" Learners talk in pairs for two minutes, then a few share with the class.
Three steps
- Key phrases (15 minutes). Show each phrase, press ▶ and let learners listen once, then repeat together, then one by one. Check meaning with the note on the slide: "When would you say this?"
- The conversation (15 minutes). Play the whole conversation once with worksheets face down. Then go line by line while learners fill the gaps in part B of the worksheet. Check answers, then learners read it in pairs.
- Your turn and the quiz (20 minutes). Learners say the "Your turn" sentences with their own details, do the role-play below, then answer the quiz slides in pairs before you press "Show answer". Finish with part D of the worksheet (their own sentences).
Pair work
Student A is Receptionist and student B is Fatima. Pairs read the conversation, swap roles, then turn the worksheet over and do it again from memory, changing the details (names, times, places, prices). Stronger pairs add two lines of their own; newer learners can keep the worksheet in front of them.
Using the audio
- Every phrase and conversation line is recorded with natural AI voices: Receptionist is read by Josh and Fatima by Mel. Press ▶ on a slide or press P.
- Play each phrase twice: once to listen, once for the class to repeat. On the conversation slides, pause after each line so learners can repeat it.
- Test the sound before class. If the internet is slow, open the slides a few minutes early and play the first phrase once.
Culture talk
End by asking learners how this works in their country. It's a natural way to practise the new phrases and to learn from each other.
After class
- Learners can do the full lesson at home, free and with no sign-up: Checking in at a hotel. The last slide has a QR code to it.
- Running a course? Print certificates of participation when your group finishes a level.
Printable worksheet
One A4 worksheet per learner: the key phrases and the conversation with gaps, the quiz, and space for their own sentences. The answer key prints on a separate page.
Name: Date:
Everyday English · Lesson 34: Checking in at a hotel
Check in with your booking, ask about the room and find out about breakfast, Wi-Fi and check-out.
A. Key phrases: fill the gaps
Word bank: booked · booking · breakfast · check · extras · lift · password · please
- I have a under the name Rahman. (Tell reception the name on your booking)
- I online for three nights. (Say how you booked and how long you're staying)
- Can I see some ID, ? (Reception often asks for your passport or driver's licence)
- We'll need a card for any . (They may hold a card in case you use the minibar or room service)
- Is included? (Ask if breakfast is part of the price)
- What's the Wi-Fi ? (Ask how to use the internet)
- What time is -out? (Ask when you have to leave the room)
- Where's the ? (In Australia, a 'lift' is an elevator)
B. Listen to the conversation and fill the gaps
- Receptionist: Good . Welcome to the Harbourview Hotel. Are you checking in?
- Fatima: Yes, I have a booking under the name Rahman. I booked for three nights.
- Receptionist: Let me check... Yes, Fatima Rahman, a room. Can I see some ID, please?
- Fatima: Sure, here's my .
- Receptionist: Thank you. We'll need a card for any extras.
- Fatima: OK, here you go. Is breakfast ?
- Receptionist: Yes, it's from 6:30 to 10 in the on the ground floor.
- Fatima: Great. And what's Wi-Fi password?
- Receptionist: It's on the card with your key. You're in room 512, on the fifth floor. The lift is just you.
- Fatima: Thanks. What is check-out?
C. Quick quiz: circle the best answer
How do you tell reception about your booking?
a) I have a booking under the name Chen.b) I am booking Chen.c) My name is booking.
What does 'Is breakfast included?' mean?
a) Is breakfast ready now?b) Is breakfast part of the price?c) Where is breakfast?
Why does a hotel ask for a card 'for any extras'?
a) To pay for the room twiceb) To give you a discountc) In case you use things like the minibar or room service
What does 'check-out' mean?
a) The time you must leave your roomb) The time breakfast startsc) The time reception opens
D. My sentences
Finish these with your own details. Then write two more sentences you can use this week.
- Hi, I have a booking under the name
- Is breakfast included?
- What time is check-out?
Free lesson with audio: englishcoaching.co/learn-english/everyday-english/checking-in-at-a-hotel/ · Free to use with your learners. Please keep the englishcoaching link on printed copies.
Answer key · Lesson 34: Checking in at a hotel
A. Key phrases
- I have a booking under the name Rahman.
- I booked online for three nights.
- Can I see some ID, please?
- We'll need a card for any extras.
- Is breakfast included?
- What's the Wi-Fi password?
- What time is check-out?
- Where's the lift?
B. Conversation gaps
- afternoon
- online
- double
- passport
- also
- included
- restaurant
- the
- behind
- time
C. Quiz
- a) I have a booking under the name Chen.
- b) Is breakfast part of the price?
- c) In case you use things like the minibar or room service
- a) The time you must leave your room
englishcoaching.co/learn-english/everyday-english/checking-in-at-a-hotel/
Free to use with your learners. Please keep the englishcoaching link on printed copies.
Frequently asked questions
How do I teach checking in at a hotel to adult English learners?
Start with a warm-up question, present the 8 key phrases with the recorded audio, play the conversation line by line, let learners role-play it with their own details, and finish with the quiz. The teacher notes on this page give timings for a 60-minute class.
What level is this lesson?
Out and about level, about CEFR A1–A2. It is lesson 34 of 42 in our free Everyday English course, so you can follow the course week by week or pick the topics your learners need.
Do learners need an account?
No. Learners can do the same lesson at home for free, with no sign-up, at /learn-english/everyday-english/checking-in-at-a-hotel/. Their progress is saved only on their own device.
Can I print the worksheet?
Yes. Press 'Print the worksheet' to print it or save it as a PDF on A4 paper. It has the key phrases and the conversation with gaps, the quiz, space for learners' own sentences and an answer key on a separate page.
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