📘 Part of the Complete English Course · Intermediate (B1), week 8
1. Learn the words
Press 🔊 to hear the word and the example. Say each one out loud.
| Word | Meaning | Example |
|---|---|---|
| complaint | telling a business you're unhappy | I'd like to make a complaint. |
| compensation | money or help to make up for a problem | They offered compensation. |
| consumer | a person who buys things | Consumers have rights. |
| guarantee | a promise about quality | There's a money-back guarantee. |
| faulty | not working properly | The product was faulty. |
| misleading | giving the wrong idea | The ad was misleading. |
| resolve | fix a problem | We want to resolve this quickly. |
| escalate | take it to someone more senior | I'd like to escalate this. |
| reference number | a number for your case | Here's your reference number. |
| in writing | written down | Can you confirm that in writing? |
| deadline | the latest time for something | Please reply by the deadline. |
| dispute | a disagreement | We have a dispute about the bill. |
| refund | money back | I'm entitled to a refund. |
| unacceptable | not OK | This delay is unacceptable. |
| fair trading | the state office that protects consumers | Contact Fair Trading for advice. |
| satisfied | happy with the result | I'm not satisfied with the answer. |
2. Practise with flashcards
Read the meaning and type the missing word. Words you find hard come back sooner.
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3. Check yourself
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Frequently asked questions
What are the most useful English words for complaints and consumer rights?
Start with these 16 words, including complaint, compensation, consumer, guarantee. Each has a simple meaning, an example sentence and audio.
What's the best way to learn new English words?
Listen and say each word out loud, use the flashcards for a few minutes a day (hard words come back sooner), then write your own example sentence.
What level are these words?
They're Intermediate (B1) words, from week 8 of the free Complete English Course.