1. Key phrases
Press 🔊 to hear each phrase, then say it out loud.
- I'd like to return this, please. Start politely.
- It doesn't work. Say what's wrong.
- It's the wrong size. Common reason for clothes.
- I've got the receipt. Proof that you bought it.
- Can I get a refund? Your money back.
- Could I exchange it for a bigger one? Swap it for another item.
- Can I get store credit instead? A voucher to spend later in the shop.
- I bought it last week. Say when you bought it.
2. Listen to the conversation
Play the conversation, then press Practise as "Hana" to take a part yourself.
3. Say it yourself
Listen, then say each sentence. Fill in your own details where you see "…". In Chrome, Edge or Safari, press 🎤 and your browser checks how clearly you said it.
4. Quick check
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Frequently asked questions
What are useful English phrases for returning something at a shop?
'I'd like to return this, please.' (start politely). 'It doesn't work.' (say what's wrong). 'It's the wrong size.' (common reason for clothes). 'I've got the receipt.' (proof that you bought it).
How can I practise returning something at a shop in English?
Listen to the key phrases and say them out loud, play the conversation and role-play one side, use the speaking check to hear how clearly you speak, then take the quick quiz. It takes about 10 minutes.