1. Key phrases
Press 🔊 to hear each phrase, then say it out loud.
- I'm so sorry about that. Apologise sincerely.
- Let me fix that for you. Offer action.
- Would you like me to remake it? Offer a remake.
- I'll get that changed straight away. Act quickly.
- I'll let my manager know. Escalate if needed.
- Thanks for letting us know. Thank them for the feedback.
- Can I offer you a coffee on the house? Something free to make up for it.
- Is everything else OK? Check the rest.
2. Listen to the conversation
Play the conversation, then press Practise as "Staff" to take a part yourself.
3. Say it yourself
Listen, then say each sentence. Fill in your own details where you see "…". In Chrome, Edge or Safari, press 🎤 and your browser checks how clearly you said it.
4. Quick check
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Frequently asked questions
What are useful English phrases for handling complaints?
'I'm so sorry about that.' (apologise sincerely). 'Let me fix that for you.' (offer action). 'Would you like me to remake it?' (offer a remake). 'I'll get that changed straight away.' (act quickly).
How can I practise handling complaints in English?
Listen to the key phrases and say them out loud, play the conversation and role-play one side, use the speaking check to hear how clearly you speak, then take the quick quiz. It takes about 10 minutes.