1. Key phrases
Press 🔊 to hear each phrase, then say it out loud.
- I'm calling about my bill. Say the reason quickly.
- My account number is… Have it ready.
- Could you slow down a little, please? Ask them to speak more slowly.
- Can I get a reference number for this call? Proof of the call.
- Can I speak to someone else about this? Ask for a supervisor or another team.
- Could you send that to me by email? Get it in writing.
- I need an interpreter. You can ask for language help.
- So, just to confirm… Repeat the key points at the end.
2. Listen to the conversation
Play the conversation, then press Practise as "Sofia" to take a part yourself.
3. Say it yourself
Listen, then say each sentence. Fill in your own details where you see "…". In Chrome, Edge or Safari, press 🎤 and your browser checks how clearly you said it.
4. Quick check
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Frequently asked questions
What are useful English phrases for phone calls with services and call centres?
'I'm calling about my bill.' (say the reason quickly). 'My account number is…' (have it ready). 'Could you slow down a little, please?' (ask them to speak more slowly). 'Can I get a reference number for this call?' (proof of the call).
How can I practise phone calls with services and call centres in English?
Listen to the key phrases and say them out loud, play the conversation and role-play one side, use the speaking check to hear how clearly you speak, then take the quick quiz. It takes about 10 minutes.